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Why isn’t my SMTP/IMAP account connecting?

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If you’re having difficulty connecting your email account there’s a few easy things you can do to trouble shoot this.

Use an application specific password

Many IT administrators and domains will require you to use two-factor authentication (2FA) to secure your account. If you use 2FA, and need to enter a code from an app or sms to log in to your account, you will likely need to use an application specific password with Public Address. More information on app specific passwords is available here.

Check your IMAP/SMTP settings

Confirm the IMAP server and port is correct – most IMAP ports will be 993 or 143 and most SMTP ports will be 465, 587 or 25.

Check in with your IT team

Your IT administrator may have additional security settings, such as requirements around which IP addresses are authorised to connect to your inbox – you’ll often find this is enabled if you need to use a VPN to connect to your emails or desktop.

We use Transport Layer Security (TLS) to connect to your inbox and your IT administrator may place additional requirements on this and may block certain IP addresses using this security mechanism.

If you are experiencing issues with this connection please ask your IT team for support in resolving these issues, they’re able to access a dedicated team of technical specialists at adminsupport@publicaddress.com.au

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